SHIPPING & REFUNDS
Shipping and Sales Tax
Some people prefer to pick up their bike at our Nashville, TN factory. Others want us to ship the bike to them. For those who wish to pick up their bike at our TN factory, there is a 9.25% sales tax fee imposed by the State of TN (even if you don't reside in the State of TN). For those who want us to ship the bikes outside of the State of TN, there is no sales tax charged but a shipping and crating fee is imposed.
When we ship, we build a wooden pallet around the base of your bike, strap it down tightly and then encase it with heavy-duty compressed cardboard. The end result is a strong crate that is then picked up by the trucking company we use to ship the bikes and delivered to your door. The shipping and crating fees will be determined at the point of sale and documented on your estimate and/or Sales Receipt.
Accepting shipment of your Rhoades Car
Every Rhoades Car is crated prior to shipment to avoid shipping damages. However, if your Rhoades Car arrives with any damages, you agree to note those damages on the shipping document provided by the driver and agree not to refuse shipment. Failure to note any damages on the document from the trucking company could result in failure of the trucking company to accept any responsibility for the damages and also could adversely affect the warranty. Rhoades Car agrees to make arrangements to either have the damages fixed locally at their expense, or, if the damages are extensive, Rhoades Car will make a determination of whether to return the shipment to the factory for repairs or replacement. If there are any damages, you agree to take close-up photos of any such damages and notify Rhoades Car immediately at 888-938-2272 x700.
No Refund Policy
All Rhoades Car 4-wheel quadracycles are custom built to customer specifications and therefore are not returnable for a refund. If payment for your Rhoades Car was by credit card, you also agree not to have your credit card company chargeback your purchase to Rhoades Car.
Click here for a printable copy of the
Shipping Procedures and Refund Policy Agreement (PDF)
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